Disclaimers and Conditions of Use
When you use this Web site or any Web site operated by Sunland Home, LLC, you are automatically agreeing that both your access to the site and your use of it are:
The following elements of this Web site are the property of Sunland Home, LLC or our suppliers and are protected by United States and international copyright laws:
The trademarks or trade dress of Sunland Home, LLC and our affiliates may not be used without our written permission. Trademarks include the Sunland Home, LLC name and logo, and other graphics, logos, page headers, buttons, scripts, and trade names of Sunland Home, LLC products, services, and programs, and those of our affiliates
All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
Any dispute relating in any way to your visit to our Web site or to products purchased here may be submitted to confidential arbitration in Tucson, Arizona. However, if anyone has violated or threatened to violate our intellectual property rights, Sunland Home, LLC may seek injunctive or other appropriate relief in any state or federal court in the state of Arizona.
Errors and inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause
Product warranty liability is limited to the price of the product purchased. Sunland Home, LLC cannot be responsible for any consequential damages resulting from the use of our product(s).
eGift card codes obtained fraudulently (i.e. using stolen credit card) are considered null and void and will not be honored. Orders placed using illegally obtained eGift card codes will be cancelled immediatley. No refunds will be given for any eGift card purchase, or for any order placed using an eGift Card code.
Disclaimer of liability
We make no representations or warranties of any kind, whether express or implied, with respect to this Web site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
User of this Website has permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or shopping with sunlandhomedecor.com. Without advance written permission, any other use of this Web site, its content and its information, including linking or framing to this Web site, are strictly prohibited.
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
By visiting this Web site, you agree that the laws of the state of Arizona, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
Sunland Home, LLC has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for all online stores operated by Sunland Home, LLC.
If users have questions or concerns regarding this statement, they should contact Sunland Home, LLC Customer Service via online form using the link at the bottom of this page, by mail: Sunland Home, LLC Support PO Box 17053 Tucson AZ 85731, or by telephone: 520-917-0342.
Information Collection and Use
Sunland Home, LLC is the sole owner of the information collected on www. sunlandhomedecor.com. Sunland Home, LLC collects information from our users at several different points on our Web site.
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.Information Use Profile
We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to direct pertinent marketing promotions to them on an opt-in basis. We do not share your profile with other third parties. Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. For more information about cookies, go to: http://www. howstuffworks.com/cookie. htm.
Cookies are used by Sunland Home, LLC to allow the user to add items to the shopping cart and continue browsing the site. Cookies also allow the user to add items to a shopping cart and come back at some time in the future to continue shopping and/or complete the purchase. By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user may have trouble adding more than one item to the shopping cart before purchasing. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the "Profile" section.Third Party Advertising
Sunland Home, LLC does not use third party advertising on www. sunlandhomedecor.com. Therefore no information is collected by third party advertisers. If either www. sunlandhomedecor.com is accessed through a third party frame, then information may be collected by the third party.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. When you access Sunland Home Decor from a computer, mobile phone, or other device, we may collect information from that device about your browser type, location, and IP address, as well as the pages you visit.
Communications from the Site, Special Offers, and Updates
We send all new visitors who choose to register a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature. Users may opt-out of these communications. Please see our Choice and Opt-out section.Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.Aggregate Information (non-personally identifiable)
We do not share aggregated demographic information with our partners and advertisers.Third Party Advertisers
Sunland Home, LLC does not share Web site usage information about users with any third party for marketing purposes.
These are the instances in which we will share users' personal information:Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Some items for sale by Sunland Home, LLC are drop-shipped directly from the manufacturer/distributor. In these cases, only address and telephone information is passed on to these companies for shipping purposes. This information is not retained by these companies for any secondary purposes.Business Transitions
In the event Sunland Home, LLC goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.Choice/Opt-out
Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an "opt-out" mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or via online form using the link found at the bottom of this page. We also offer an opt-out mechanism on all marketing communications or the user may contact us at (520) 917-0342, via online form using the link found at the bottom of this page, or by mail: PO Box 17053 Tucson AZ 85731 to opt-out.
Users of our site are always notified if their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
This Web site contains links to other sites. Please be aware that we, Sunland Home, LLC, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. In some instances, Sunland Home, LLC does not have control over the collection of information by third parties. For example, if www. sunlandhomedecor.com is accessed through a third party frame, then information may be collected by the third party.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information may be used shared with the contest or survey sponsors to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. Sunland Home, LLC will automatically send the friend a one-time email inviting them to visit the site. Sunland Home, LLC stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Sunland Home, LLC via online form using the link found at the bottom of this page to request the removal of this information from our database.
Chat Rooms, Message Boards, and Public Forums
Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through e-mail, or in chat areas - that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just "surfing". To learn more about SSL, visit www. microsoft.com and search "SSL".
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our software system in password-protected and users are required to log-off when they leave their desk for extended periods. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Upon hiring, every year, and any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked and alarm-protected facility.
If users have any questions about the security at our Web site, users can contact us online using the link at the bottom of this page.
Supplementation of Information
In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.
Address / Identity Verification
We use USPS.com, UPS Online Worldship and/or FedEx shipping software to verify a user's address for shipping purposes. A user's identity may also be verified for credit card authorization though our credit card processing company.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by contacting us at 1-888-786-8876, online using the link at the bottom of this page, or PO Box 17053 Tucson AZ 85731.
Notification of Changes
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email before such changes occur.