When the first raven mug came delivered in a smashed box and broken in many pieces, due to negligence in the part of USPS, I contacted Sunland customer service. They asked for a picture of the broken mug, then promptly sent a replacement. I know my partner is going to love it! I have a butterfly mug and sent mugs to my son and daughter-in-law for their anniversary. Love these products!
Item looks exactly as shown on the website. I had to request a change in my order and the company was quick to respond to make the change. Very pleasant company to deal with and many really attractive items for sale.