Item looks exactly as shown on the website. I had to request a change in my order and the company was quick to respond to make the change. Very pleasant company to deal with and many really attractive items for sale.
When the first raven mug came delivered in a smashed box and broken in many pieces, due to negligence in the part of USPS, I contacted Sunland customer service. They asked for a picture of the broken mug, then promptly sent a replacement. I know my partner is going to love it! I have a butterfly mug and sent mugs to my son and daughter-in-law for their anniversary. Love these products!