I made a mistake in measuring and needed to return a rug hanger in exchange for on of the proper size. No issue whatsoever. I even volunteered to absorb some expense, but Sunland rebated it all and did so promptly. And the hanger looks terrific, I might add!
Item looks exactly as shown on the website. I had to request a change in my order and the company was quick to respond to make the change. Very pleasant company to deal with and many really attractive items for sale.