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Make-it-Right  Easy Returns

Problem with your order? We'll make it right with a speedy refund or replacement at no cost.
Need to return an item for any other reason? Contact us within 30 days for easy return instructions.

Some exclusions apply. See details below.

No Risk - No Worries

Easy Returns Start Here:

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Ordered as a guest? [ go here ]

Return Policy Details (please read)

Our goal is to make returns easy and painless. For most items, there are no unusual catches or exceptions. We only ask that you send the items back to us in the original packaging if you can, and make sure that the merchandise is in the same condition as when you received it.

  • You can return your purchase for up to 30 days from the shipping date.
  • Products must be in the original condition that you received them.
  • Return shipping is the responsibility of the order recipient unless the wrong item is shipped or the item is defective. We can send a return label upon request. Our return shipping cost will be deducted from your refund or credit.
  • Original shipping charges may not be refunded unless items are defective or wrong items were shipped.
  • We ask that you contact us before returning your items to tailor easy return instructions to your situation. Some damaged items may be replaced without requiring you to return the damaged item.
  • If a coupon was used on the original order, the coupon will be applied evenly to all items in the order when calculating refund or credit amount(s).
  • If a coupon was used based on a dollar threshold and the returned item reduces the order amount to below that threshold, the order discount will be deducted from the refund or credit amount.
  • Once your return is received and inspected by our fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.
  • IMPORTANT: Custom items like custom patchwork and Zapotec rugs will incur a 25% restocking fee. Personalized items and custom cornices are not returnable.
  • We ask that you refrain from these practices which are considered abuses of our policy:
    • Returning items that are not new (show dirt, pet hair, wear from use or washing).
    • Purchase of multiple items for evaluation with the intention of keeping one and returning the rest.
    • Purchases by staging companies who use items in the course of business and return them afterward, essentially "borrowing" the items for free.
    • Purchases of multiple unwanted items to reach our free shipping dollar threshold, then returning the unwanted items.
    • Purchases of multiple unwanted items to reach dollar threshold that includes a free gift with purchase, then returning the unwanted items and keeping the free gift.
    • Abuses of the return policy will result in a 25% restocking fee or a refusal of the returned package.

Still have questions? Use the link at the bottom of the page to contact us. We're happy to help!

 

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