bat bing
Contact Us

Easy Returns

If within 30 days you are not completely satisfied with your purchase for any reason, we'll send you a pre-paid return label so you can send it back for exchange or refund.

48 Contiguous US states (AK, HI excluded) only

No Risk - No Worries

For over 20 Years we've offered one of the best return policies around, because we want you to be completely delighted with your purchase. This policy is in place to take care of our everyday customers like you. There are no charges for returns except for a 25% restocking fee for custom items and for abuses of our return policy such as:

  • Purchase of multiple items for evaluation with the intention of keeping one and returning the rest.
  • Purchases by staging companies who use items in the course of business and return them afterward, essentially "borrowing" the items for free.
  • Purchases of multiple unwanted items to reach our free shipping dollar threshold, then returning the unwanted items.
  • Purchases of multiple unwanted items to reach dollar threshold that includes a free gift with purchase, then returning the unwanted items and keeping the free gift.

Easy Returns Start Here:

Have an account? [ log in here ]

Ordered as a guest? [ go here ]

Return Policy Details (please read)

Our goal is to make returns easy and painless for our everyday customers. For most, there are no unusual catches or exceptions. We only ask that you send the items back to us in the original packaging if you can, and make sure that the merchandise is in the same condition as when you received it.

  • You can return your purchase for up to 30 days from the shipping date.
  • Products must be in the original condition that you received them.
  • Return shipping (free when returned using our prepaid shipping label) is available for items that are shipped to the 48 contiguous US states (AK & HI excluded). International return shipping is the responsibility of the order recipient unless the wrong item is shipped or the item is defective.
  • After contacting us, you will be provided a pre-paid domestic US shipping label.
  • Original shipping charges may not be refunded unless items are defective or wrong items were shipped.
  • We ask that you contact us before returning your items to tailor easy return instructions to your situation. Some damaged items may be replaced without requiring you to return the damaged item.
  • If a coupon was used on the original order, the coupon will be applied evenly to all items in the order when calculating refund or credit amount(s).
  • If a coupon was used based on a dollar threshold and the returned item reduces the order amount to below that threshold, the order discount will be deducted from the refund or credit amount.
  • Once your return is received and inspected by our fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.
  • IMPORTANT: Custom items, items removed from the original packaging, and returns determined to be an abuse of our return policy will incur a 25% restocking fee.
  • Multiple policy abuses may cause future orders to be blocked.
  • Some custom made items such as custom cornices and personalized, monogrammed, or logo items are not returnable.

Items purchased before 1/8/2018 are covered by our previous 90-day free return shipping policy. You can view our privacy policy, terms of service and more on our Terms and Conditions page. Still have questions? Use the link at the bottom of the page to contact us. We're happy to help!

 

$
Subscribe & Get $10 Off today!
Sign up for emails and save $10 on your order of $100 or more. You can unsubscribe anytime.