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Thanksgiving Week Event
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Thanksgiving Week Event

Free & Easy Return Policy

If within 365 days you are not completely satisfied with your purchase for any reason, we'll send you a pre-paid return label so you can send it back for exchange or 100% refund. No Restocking Fees. No Penalties. Applies to everything (even custom made items).

48 Contiguous US states only

No Risk - No Worries

Need to return something? Start here.

Have an account? [ log in here ]

Did you order as a guest? [ go here ]

Please note: If your order was placed before 11/11/2015, please contact us for easy return instructions. Orders before this date were placed in our old order system.

Return Policy Details

With Sunland Home, LLC's 365 day return policy, there are no unusual catches or exceptions. We only ask that you send the items back to us in the original packaging if you can, and make sure that the merchandise is in the same condition as when you received it.

  • You can return your purchase for up to 365 days from the purchase date.
  • Products must be in the original condition that you received them.
  • Free Return shipping is available for items that are shipped to the 48 Continental US states.
  • After contacting us, you will be provided a pre-paid domestic US shipping label.
  • Expedited shipping costs (3-Day, 2-Day or Next-Day Air) may not be refunded unless items are defective or wrong items were shipped.
  • We ask that you contact us before returning your items to tailor easy return instructions to your situation. Some damaged items may be replaced without requiring you to return the damaged item.
  • Once your return is received and inspected by our fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.

You can view our privacy policy, terms of service and more on our customer service page. Still have questions? Use the link at the bottom of the page to contact us. We're happy to help!

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